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Customer Service – Technology Age
This started today while standing in line at my local Burger King. While I was giving my order the cashier interrupted me with ‘we don’t sell that no more’. I was slightly non-pulsed as usually when...
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Follow Up
One of the integral parts of great customer care is follow up. It is important to have empathy and want to help the customer, but it is also important to do what you say you will do to solve the...
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The customer is always right. 1 of 2
Anytime you search for improving customer service – this is inevitably one of the catch phrases you will find.  Anyone who subscribes to this philosophy ends up on the wrong side of the bed. Â...
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How this can hurt you 2 of 2
Give the customer something extra. This topic is a double edged sword. It can be a useful tool when used sparingly. However, when you provide exceptional customer service this can actually hurt you....
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America is ripe for a service revolution. -Harvey Mackay
What Do Customers Want? This seems like such a simple question but if you really stop and think about it, customers really want very little. There are 3 main things that most customers really want...
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Article 3
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways
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Thought of the week
The best way to find yourself is to lose yourself in the service of others. Mahatma Gandhi Thought of the week
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Yes, I am that good
Friday I got word from one of my co-workers that they got a call from a client who’s boss was requesting manager information and would ONLY speak to a manager. Luckily for me, I am the unofficial...
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